Frequently Asked Questions
General Questions
How does this work? Where does this information come from?
TelephoneInvestigator.com is an advanced search gateway that grants you access to hundreds of millions of records about landline, mobile, and unlisted phone numbers. These records are collected from public information and other sources.
What is the purpose of a reverse phone search?
There are many reasons why you might want to conduct a reverse phone search:
Is anyone notified that I searched for them?
No. Your searches within our database are confidential.
How do I get my own information deleted from these databases?
We take your privacy very seriously. You can "opt-out" of our website and members area for free online.
Our opt-out system prevents your information from appearing to users that visit TelephoneInvestigator.com. It does not, however, remove your records from the source databases that we use (we have no control over these). That's why we created our Online Privacy Protection%u2122 package.
This package will help you remove your personal information from 44 of these databases-- and prevent certain data-brokers from selling your records in the future. You can purchase this package for just $4.95 (after you perform a reverse phone number search on our home page) by selecting the check box near the bottom that says "Yes, I want to make my data private."
How do I register to become a member?
To register, simply choose your preferred payment option and then checkout using our secure order form. Click here to get started.
Ordering Process Questions
Are there recurring billing charges for membership, or is this a one-time fee?
Your membership is a one-time fee only. TelephoneInvestigator.com does not charge recurring fees for any of its products.
How do I know my purchase is secure?
Clickbank sells our products. They are a trusted online retailer specializing in digitally delivered products. Your information is protected by a 128-bit SSL connection. You will see a
What happens if I don't find what I'm looking for?
Your satisfaction is our #1 priority. If you don't find what you're looking for, our expert staff will be happy to assist you (at no extra charge) in order to locate the record in question.
What is your return policy?
If your search turns up no results-- and our professional staff is unable to help you locate the records-- you may contact our support department for a return request. If our staff finds the product was "defective" for your specific needs, a refund will be issued.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB. We also accept PayPal.
Can I mail in my payment?
We do not accept mail orders.
How will the charge appear on my credit card statement?
The charge on your credit card or bank statement will appear as "CLKBANK".
Product-Related Questions
What information is available in your databases?
Full Phone Reports include up-to-date information for (when available):
How many searches do I get to conduct?
Membership at TelephoneInvestigator.com includes unlimited reverse phone lookups for landlines and listed numbers. Full Phone Reports are limited to one per customer. Customers can purchase additional premium cell phone owner searches (Tracer Reports%u2122) within the members area.
Do your databases cover international phone numbers?
No. Our product is for U.S. customers and information only.
Do your databases cover cell phone numbers?
Yes. Information about a mobile number's issuing location, carrier, and other details is available for almost all U.S. numbers. The availability of ownership details depends on whether the phone number is available in our data sources.
What are the computer/browser requirements for accessing the members area?
Our members area is compatible with all major browsers and computer types. An Internet connection is required to conduct searches. Pages load quickly, so even a dial-up (modem) connection is fine.
Can I access the members area from multiple computers?
Yes. You may sign into the members area from any computer with your username and password.
Can I print the search results?
Yes. You may copy, paste, and print whatever information you find in our databases.
I'm having login problems, what do I do?
To retrieve a lost password, follow the instructions on our Login page.
How do I sign into the members area?
To sign into the members area, simply go to the Login section and enter your username and password. If you're having difficulty logging in, consult our Customer Service center.
How do I contact your support department?
To reach our friendly support staff, simply use the contact us form link at the bottom of our Customer Service page.
How does this work? Where does this information come from?
TelephoneInvestigator.com is an advanced search gateway that grants you access to hundreds of millions of records about landline, mobile, and unlisted phone numbers. These records are collected from public information and other sources.
What is the purpose of a reverse phone search?
There are many reasons why you might want to conduct a reverse phone search:
- Find out the source of a harassing ("prank") caller
- Research a number that appeared on your phone bill
- Locate an old friend from high school or college
- Research "missed calls" on your caller ID that you don't recognize
- Verify an address
- And more
Is anyone notified that I searched for them?
No. Your searches within our database are confidential.
How do I get my own information deleted from these databases?
We take your privacy very seriously. You can "opt-out" of our website and members area for free online.
Our opt-out system prevents your information from appearing to users that visit TelephoneInvestigator.com. It does not, however, remove your records from the source databases that we use (we have no control over these). That's why we created our Online Privacy Protection%u2122 package.
This package will help you remove your personal information from 44 of these databases-- and prevent certain data-brokers from selling your records in the future. You can purchase this package for just $4.95 (after you perform a reverse phone number search on our home page) by selecting the check box near the bottom that says "Yes, I want to make my data private."
How do I register to become a member?
To register, simply choose your preferred payment option and then checkout using our secure order form. Click here to get started.
Ordering Process Questions
Are there recurring billing charges for membership, or is this a one-time fee?
Your membership is a one-time fee only. TelephoneInvestigator.com does not charge recurring fees for any of its products.
How do I know my purchase is secure?
Clickbank sells our products. They are a trusted online retailer specializing in digitally delivered products. Your information is protected by a 128-bit SSL connection. You will see a
What happens if I don't find what I'm looking for?
Your satisfaction is our #1 priority. If you don't find what you're looking for, our expert staff will be happy to assist you (at no extra charge) in order to locate the record in question.
What is your return policy?
If your search turns up no results-- and our professional staff is unable to help you locate the records-- you may contact our support department for a return request. If our staff finds the product was "defective" for your specific needs, a refund will be issued.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB. We also accept PayPal.
Can I mail in my payment?
We do not accept mail orders.
How will the charge appear on my credit card statement?
The charge on your credit card or bank statement will appear as "CLKBANK".
Product-Related Questions
What information is available in your databases?
Full Phone Reports include up-to-date information for (when available):
- Phone owner name and current address
- Line type - landline or mobile
- Household members
- Phone company and carrier
- Possible neighbors and relatives
- Issuing location with map
- Other phone numbers belonging to owner
- Previous addresses / residences
- Unlimited reverse phone lookups (for landline and listed numbers)
- Unlimited people search (for over 217 million U.S. households)
- Privacy protection tools
- Advanced people search tools (households, addresses, neighbors, and relatives)
- Background reports (full background checks sold separately)
- And more!
How many searches do I get to conduct?
Membership at TelephoneInvestigator.com includes unlimited reverse phone lookups for landlines and listed numbers. Full Phone Reports are limited to one per customer. Customers can purchase additional premium cell phone owner searches (Tracer Reports%u2122) within the members area.
Do your databases cover international phone numbers?
No. Our product is for U.S. customers and information only.
Do your databases cover cell phone numbers?
Yes. Information about a mobile number's issuing location, carrier, and other details is available for almost all U.S. numbers. The availability of ownership details depends on whether the phone number is available in our data sources.
What are the computer/browser requirements for accessing the members area?
Our members area is compatible with all major browsers and computer types. An Internet connection is required to conduct searches. Pages load quickly, so even a dial-up (modem) connection is fine.
Can I access the members area from multiple computers?
Yes. You may sign into the members area from any computer with your username and password.
Can I print the search results?
Yes. You may copy, paste, and print whatever information you find in our databases.
I'm having login problems, what do I do?
To retrieve a lost password, follow the instructions on our Login page.
How do I sign into the members area?
To sign into the members area, simply go to the Login section and enter your username and password. If you're having difficulty logging in, consult our Customer Service center.
How do I contact your support department?
To reach our friendly support staff, simply use the contact us form link at the bottom of our Customer Service page.